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TelaDoc

TelaDoc is a national network¹ of board certified physicians providing cross coverage consultations 24 hours a day, 365 days a year. TelaDoc physicians use medical records and telephone consultations to diagnose, recommend treatment and write short term prescriptions². TelaDoc does not replace the existing primary care physician relationship, but instead enhances it with an efficient, cost-effective alternative for minor medical problems.

TelaDoc SERVICES

TelaDoc consulting physicians treat illnesses that arise quickly and tend to run a brief course, typically 5 -10 days. Consulting physicians address acute, episodic, self-limited and minor illnesses as opposed to chronic (always present) conditions such as hypertension, epilepsy, or diabetes. Remember TelaDoc for:

  • Respiratory Infections
  • Bronchitis
  • Gastroenteritis
  • Allergies
  • Urinary Tract Infections
  • Pharyngitis
  • Sinusitis
  • Rx Refill (short term only)

TelaDoc BENEFITS

TelaDoc is changing the way people access medical services by using modern technology to match the needs of today's fast paced workforce. Below are just a few ways you and your dependents (age 10 years and older) benefit from becoming TelaDoc members.

  • On-Demand access to healthcare 24/7 – members request consults online or by calling 800-TELADOC
  • Consult with physicians who diagnose medical problems and prescribe medication when appropriate
  • Access to a physician within three hours
  • No more waiting until next week to receive medical attention
  • No outrageous fees or unexpected charges
  • Most medical issues can be resolved from any remote location
  • Retrieve prescription(s) from local pharmacy
  • Ability to maintain personal medical history and account profile using HIPAA compliant secure servers
  • CMS 1500 Form for filing or reimbursement (when applicable)
  • Reduce the number of hours you spend away from work
  • Easy method of payment

WHEN TO USE TelaDoc

Call TelaDoc whenever you need non-emergency medical assistance. Take advantage of the convenience of accessing a physician 24/7, 365 days a year. Call TelaDoc when:

  • You cannot reach your primary care physician. (TelaDoc physicians do not replace your primary care physician.)
  • Your primary care physician's office is closed
  • You are on vacation or a business trip
  • You need your recurring prescription filled and don't have time to go to your doctor's office (short term refills only)
  • You need medical attention that might be resolved without seeing your primary care physician
  • You have medical questions, medical issues, or concerns and would like to discuss these with a physician
  • You need a second opinion

Frequently Asked Questions (FAQ)

  1. Does TelaDoc replace my doctor? No. TelaDoc Physicians do not replace your primary care physician.
  2. How do I request an appointment to talk with a physician? After enrolling as a member, logon to your account at www.teladoc.com and request a consult. You can also call 1.800.TelaDoc any time day or night and a representative will request your medical consult.
  3. How quickly can I talk to the doctor? Our average call back time is usually under an hour, but all calls are guaranteed within three hours. Note: If a member misses the call from the consulting physician (phone turned off or anonymous call blocker is on), he is returned to the waiting list and his three-hour guaranteed time period starts over. After three missed calls, the consult request is cancelled.
  4. Can my son, who is away at college, use this service too? Yes! Register your son as one of your dependents and have your son complete a medical history disclosure online. Be aware, your son must be an eligible dependent on the qualified medical plan.
  5. Can TelaDoc resolve my medical problems? In 80-90% of the cases the TelaDoc member's medical problems are handled to the satisfaction of the member.


    6. Notes:

    ¹ States: TelaDoc is not available to residents or in the state of Oklahoma.
    ² Prescriptions: TelaDoc physicians prescribe short term prescriptions, excluding DEA controlled substances, when appropriate.
    Members: TelaDoc provides services for members 10 years of age or older.
    Services: TelaDoc physicians don't replace your primary care physician, but when your physician isn't available, TelaDoc is here.

    THIS PLAN IS NOT A HEALTH INSURANCE POLICY. This plan provides discounts at certain healthcare providers for medical services. The Vision, Hearing and Lab/Imaging portions of the program are not available in the following states: AK, CT, FL, IL, IN, KS, MT, NV OR, SC, SD and VT. The Rx program is not available in KS. This plan does not make payments directly to the providers of medical services. The plan member is obligated to pay for all healthcare service but will receive a discount from those healthcare providers who have contracted with this discount plan organization. It is the member's responsibility to confirm with Member Services that a provider is an active participant of the program prior to seeing that provider. Discount Medical Provider Organization: Lifeguard Benefit Services Inc., 4929 W. Royal Lane, 1st Floor, Irving, TX 75063..

     
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